| Customer
Satisfaction
Management
Knowing
that it costs as much as three times more to attract new customers
than to maintain existing customers, it is critical to ensure
that your customers are satisfied with the products and services
you provide.
Customer
Satisfaction Research We
have extensive experience helping our clients understand and manage customer satisfaction.
Our goal is to help our clients understand their customer's wants and needs, identify
the key drivers of customer satisfaction, and measure company performance on critical
service-quality attributes. Once this has been done, we work with our clients
to identify internal process or service improvements and new products and services
that enhance customer satisfaction, and, ultimately, lead to improved customer
retention and loyalty. 
Contact
The
Rickinson Group for more information about our Customer
Satisfaction Management tools.
The
Rickinson Group
Keymar, MD 21757
Phone: 301.845.0750 Fax: 301.845.0751
©
Copyright 2001
The Rickinson Group
All Rights Reserved
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